Tolga Tezcan
Professor of Management Science and
Operations
Faculty Director MBA, MiM, and MAM programs
London Business School
CV
and Official
school website with contact information
|
Published/Accepted 1. K. Arifoglu, H. Ren,
and T. Tezcan, Hospital
Readmissions Reduction Program does not provide the right incentives: Issues
and remedies, forthcoming in Management Science 2. K. Delana, N. Savva
and T. Tezcan, Proactive
Customer Service, forthcoming
in MSOM, 2019 3. O. Yildiz, M.
Kamali, and T. Tezcan, When to use provider triage in emergency departments,
Management Science, 65(3), 1003–1019, 2019. 4. N. Savva, T.
Tezcan, and O. Yildiz, Can Yardstick
Competition Reduce Waiting Times?, Management Science, 65(7), 3196–3215, 2019. 5. Balaraman, R., T. Tezcan and A. Seidman, Service
systems with heterogeneous customers: Investigating the effect of
telemedicine on patient care, Management Science, 65(3), 1003–1019, 2019.
6.
L. Cui and T. Tezcan, Approximations
for chat service systems using many-server diffusion limits, Mathematics
of Operations Research (41) 2016, 775-807 7. G. Dobson, T. Tezcan, Optimal
sampling strategies in the coupon collector’s problem with unknown population
size, Annals of Operations Research,
(233) 2015, 77-99. 8. T. Tezcan and J. Zhang, Routing
and staffing in customer service chat systems with impatient customers,
Operations Research, (61) 2014, 943–956. 9.
E. Pinker
and T. Tezcan, Determining
the optimal configuration of hospital inpatient rooms in the presence of
isolation patients, Operations Research, (61) 2013, 1259-1276. 10.G. Dobson, T. Tezcan, V. Tilson, Optimal
Workflow Decisions for Investigators in Systems with Interruptions, Management Science, (59) 2013, 1125-1141. 11.T. Tezcan, Stability analysis of N-model systems
under a static priority rule,
Queueing Systems, (73) 2013, 235-259. 12.J. E. Reed, and T. Tezcan, Hazard Rate Scaling for the GI/M/n+GI Queue, Operations Research, (60) 2012, 981-995. 13.T. Tezcan, Asymptotically Optimal Control of Many-server
Heterogeneous Service Systems with $H_2^*$ Service Times, Queueing Systems, (71) 2012,
445-467. 14.T. Tezcan and B. Behzad, Robust design and control of call centers with flexible IVR
systems, MSOM (14) 2012, 386-401 . 15.A.L. Stolyar T. Tezcan, Shadow routing based control of flexible multi-server pools on
overload, Operations Research, (59) 2011,
1427-1444. 16.J. G. Dai and T.
Tezcan, State space collapse in many-server diffusion limits of parallel
server systems, Mathematics of
Operations Research, (36) 2011,
271-320. 17.G. Baharian and
Tolga Tezcan, Stability analysis of parallel server systems under longest
queue first, Mathematical Methods of Operations Research, 2011, pp. 1-23 18.Gurvich, I., J. Luedtke, and T. Tezcan, Staffing Call-Centers With
Uncertain Demand Forecasts: A Chance-Constraints Approach, Management
Science, (56) 2010, 1093-1115. 19.A.L. Stolyar and T. Tezcan, Control of systems with flexible
multi-server pools: A shadow routing approach, Queueing Systems, (66) 2010,
Page 1. 20.J. G. Dai, S. He
and T. Tezcan, Many-server diffusion limits for G/Ph/n+GI queues, Annals of Applied Probability, (20)
2010, 1854-1890. 21.T. Tezcan and J.G. Dai, Dynamic Control of N-Systems with Many
Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic,
Operations Research, (58) 2010, 94–110. 22.T. Tezcan, Instability of FIFO in a simple queueing system with
arbitrarily low loads, OR Letters, (37) 2009, 312-316. 23.J. G. Dai and T. Tezcan, Optimal Control of Parallel Server
Systems with Many Servers in Heavy Traffic, Queueing Systems, (59), 2008, 95-134. 24.T. Tezcan, Optimal Control of Distributed Parallel Server Systems
under the Halfin and Whitt Regime, Mathematics
of Operations Research, (33) 2008, 51-90. |
Former
PhD students
Rajan Balaraman (co-advised
with A. Seidman), first position: Assistant Professor, California State
University.
Leon
Cui, first position: Assistant Professor, Binghamton University.
Ozlem
Yildiz, first position: Assistant Professor, University of Virginia.