Working Papers and Journal Publications

The Power of Data: Assessing Primary Care Performance Using Routinely Collected Emergency Department Data, with S. Sulz, M. Kinirons, R. Leach. Under revision (Manuscript.pdf, Appendix.pdf)

Hospital Reimbursement in the Presence of Cherry Picking and Upcoding, with L Debo and R Shumsky, Forthcoming (Manuscript.pdf, Online Appendix.pdf)

Economies of Scale and Scope in Hospitals, with Michael Freeman and Stefan Scholtes, Management Science, (2021) 67(2), 673-697, (Manuscript.pdf). An earlier version of this paper won the 2016 MSOM Student Paper competition (M. Freeman).

Proactive Customer Service: Opertional Benefits and Economic Frictions, with Kraig Delana and Tolga Tezcan, Manufacturing & Service Operations Management, (2021) 23(1), 70-87, (Manuscript.pdf) Finalist of the 2018 IBM Best Student Paper Award Competition (K. Delana).

A Review of the Healthcare-Management (Modeling) Literature Published in M&SOM, with Pinar Keskinocak, Manufacturing & Service Operations Management, (2020) 22(1), 59-72, (Manuscript.pdf) 20th Anniversary Invited Article.

Can Yardstick Competition Reduce Waiting Times? with Tolga Tezcan and Ozlem Yildiz, Management Science, (2019) 65(7), 3196-3215. (Manuscript.pdf, Electronic Compation.pdf) Finalist for the 2020 Service Management SIG Best Paper Award.

Crowdsourcing Exploration, with Yiangos Papanastasiou and Kostas Bimpikis, Management Science, (2018) 64(4), 1727-1746. (Manuscript.pdf)

Gatekeepers at Work: An Empirical Analysis of a Maternity Unit, with Michael Freeman and Stefan Scholtes, Management Science, (2017) 63 (10), 3147-3167. (Manuscript.pdf). An earlier version of this paper was a finalist for the 2014 Pierskalla Award.

Dynamic Pricing in the Presence of Social Learning and Strategic Consumers, with Yiangos Papanastasiou, Management Science, (2017) 63(4), 919-939. (Manuscript.pdf) Finalist for the 2020 Best OM Paper in Management Science Award.

Is IT Enough? Evidence from a Natural Experiment in India's Agriculture Markets, with Chris Parker and Kamalini Ramdas, Management Science, (2016) 62 (9), 2481-2503 (Manuscript.pdf).

Signaling New Product Reliability with After-Sales Service Contracts, with Nitin Bakshi and Sang-Hyun Kim, Management Science, (2015) 61(8), 1812-1829. (Manuscript.pdf).

The Role of Equity, Royalty and Fixed Fees in Technology Licensing to University Spin-Offs, with Niyazi Taneri, Management Science, (2015) 61(6), 1323-1343. (Manuscript.pdf).

Opt-Out Options in New Product Co-Development Partnerships, with Stefan Scholtes, Production and Operations Management, (2014) 23(8), 1370-1386 (Manuscript.pdf).

"Nursevendor Problem": Personnel Staffing in the Presence of Endogenous Absenteeism, with Linda Green and Sergei Savin, Management Science, (2013) 59(10), 2237-2256. (Manuscript.pdf).

Physician Workload and Hospital Reimbursement, with Adam Powel and Sergei Savin, Manufacturing & Service Operations Management, (2012) 14(4), 512-528. (Manuscript.pdf).

Investment under uncertainty with price ceilings in oligopolies, with Fabien Roques, Journal of Economic Dynamics & Control, 33 (2009) 507-524.

Unintended Consequences of Hospital Regulation: The Case of the Hospital Readmissions Reduction Program, with Chris Chen, 2018. (Manuscript.pdf) Second place POMS Healthcare Management competition.

Scarcity Strategies Under Quasi-Bayesian Social Learning, with Yiangos Papanastasiou and Nitin Bakshi. 2015 (Manuscript.pdf)

Non-technical research briefs/Opinion pieces (Link)

Route to Decomplexifying Hospitals, Management Science Review, 2021 (Link)

The world is data-rich but analysis-poor, Think @ London Business School, 2020 (Link)

To Reduce Emergency Room Wait Times, Tie Them to Payments, Harvard Business Review, 2019 (Link)

Making big data deliver, London Business Strategy Review, 2018 (Link)

Algorithmic ethics: lessons and limitations for leaders, London Business Strategy Review, 2017 (Link)

Counting the cost of UK maternity wards, London Business Strategy Review, 2017 (Link)

What’s wrong with online review platforms? London Business Strategy Review, 2016 (Link) (The National)

Crop Cycles, with Kamalini Ramdas and Chris Parker, London Business Strategy Review, 2016 (Link)

Investing in market efficiencies, raising the prospects of India's farmers, with Kamalini Ramdas, London Business Strategy Review, 2016 (Link)

Maximising Care, London Business Strategy Review, 2015 (Link)

Healthcare: A patient in search of cure, e - Business Strategy Review, 2012 (Link)

Cedeines and Coding, Business Strategy Review, (1) 2012 (Link)

The Economics of Licensing Contracts, Nature Biotechnology, (26) 2008 (Link)